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Description
of Services |
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I
provide
computing
support in a wide variety of areas, including: computer system
repairs, upgrades and troubleshooting; software installation, upgrades and
troubleshooting; and networking implementation and troubleshooting. I service
Macintosh as well as PC computers. I can provide instruction in network
administration and management as well as various operating systems and software.
I specialize in smart and efficient technological problem-solving. I also
have extensive experience working within small budgets including non-profit
and educational organizations. |
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Mobility
is one of my primary assets. Don't have the time or energy to waste haggling
on the line with tech support only to find out you need to come to
them? I come to you. I will
visit your site and perform the required work right there. I'm flexible,
able to work outside typical business hours. I understand that time may
be critical to you and your business, and I work to make certain you are
served in a timely, efficient manner. |
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I
don't claim to know it all,
but my experience is very diverse. Are you finding it difficult to keep
track of all the new and old technologies? I have extensive experience
in Windows operating systems of all versions, common office productivity
applications, database applications, and network applications. While keeping
up with the current technology, I also retain my experience and working
knowledge of legacy systems. So, regardless of whether you have a top-of-the-line
desktop system with all the bells and whistles or you have an older machine
running proprietary software, I can help! |
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I can provide
your with one-on-one interactive instruction.
How many times have you wished you could sit down with the techie and
pick his brain?
If you're the sort who would rather learn how to do something yourself,
I'm always willing to show you the techniques and the step-by-step process
of getting there. |
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In addition
to labor, I can provide you with custom-built computer
systems or upgrades to existing systems. I'm equally comfortable
with desktop or server systems. I will also be content to advise you on
purchase recommendations. |
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Wouldn't
you like someone who can understand or generate technical
writing and documentation? If you've ever been stuck with
a retiring technical employee who did not leave sufficient documentation,
you will realize the value of coherent organization, both in systems administration
and in technical documentation. I can provide these for you. |
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Terms
and Conditions of Service |
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I provide on-site, telephone, and e-mail support for an hourly fee. E-mail
support is billed at a reduced rate; of course, results cannot be guaranteed
with e-mail support. Please contact
me for current rates. |
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For on-site support, there is a 1 hour minimum service charge. Travel time
in my local area (Fort Collins, Loveland, Greeley, Windsor) is not charged.
Billing is in quarter-hour increments. |
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For telephone support, there is a 5 minute minimum service charge. Preferably,
current customers only will use telephone support. Results cannot be guaranteed
otherwise. |
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For materials and hardware that I resell to you, I charge a +15% fee. Since
I buy from wholesale outlets, this often works to your advantage, since
you will still receive merchandise at a more reduced cost than retail. In
many cases, there is no additional charge for hardware installation. |
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Physical networking (installing network cable or network ports, for example)
is normally billed at a flat fee per network port, not hourly. |
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I provide a limited warranty for all my work. Labor is fully warranted for
30 days as long as no additional modifications are made by another entity.
That is, if someone aside from myself alters a computer system (examples
of which include installing programs, changing network settings, physically
moving the computer) after I work on it, the labor warranty may be void.
Hardware and materials warranty is limited to the manufacturer's warranty
in each case, excepting new systems purchased from me. |
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I am not responsible nor liable for lost data on systems I am contracted
to repair. Please back up your data before having myself or anyone else
work on your system. |
