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See also: Description of Services
   
  Price List: Business Clients
  On-Site Labor: $68 / hour
  Bench (My Site) Labor: $52 / hour
Telephone & Remote Support: $52 / hour
 

Labor is billed in quarter hour increments and has a one hour minimum. There are no pickup or delivery fees for items serviced under bench labor. Unlike some others, I do not bill my travel time to you; only time spent at your site or working on your project is billed. This applies to my local service area only (Fort Collins, Greeley, Loveland and Windsor). For service outside my local area, I may charge a travel fee.

   
  Service Contracts
  For a monthly fee, you will receive a certain number of hours of my services at a reduced rate. If you go over the contracted hours per month, my time will be billed at the standard rate. Depending on availability, service contracts include remote administration of one of your site's computers (at no extra cost to you). All service contracts include FREE off-site data backup storage (see below). Contract rates are locked in for as long as you have a continuous service contract with me, so that if my rates ever raise, your contract rate will stay the same. Like your cell phone hours, my service contract hours do not carry over into the next month. Billing for service contracts is performed in advance, and you receive the convenience of a single monthly bill for all services.
   
  Service Contracts Rates:
10 hours/month $650
5 hours/month $350
2 hours/month $150

I will be happy to work with you to determine your optimal contract hours.
   
  Off-Site Data Storage
  For $20 per month, I will receive a copy of your backup data on your backup media, and I will store it in a fireproof, theft-secure site. Your data is guaranteed to be available to you within 24 hours. (Only one backup set is retained, and will be returned/reused at the next backup.) Backup media (tape, CD, hard drive, or other) is provided by the client. This service is FREE with any service contract (see above).
   
  Off-Site Data Backup & Storage
  For $100 per month, I will come to your site, perform a full backup of all the data you specify. I will then take the backup media with me and store it in a fireproof, theft-secure site. Your data is guaranteed to be available to you within 24 hours. (Only one backup set is retained, and will be reused at the next backup.) Backup media (tape, CD, hard drive, or other) may be provided by the client; if not, I will use my choice of backup media. This service includes up to 80 gigabytes of data. Data storage in excess of 80 GB is $50 per 20GB. The fee and service are monthly, however, more frequent backup plans are available if desired.
 

 

 
  Terms and Conditions of Service
  I provide on-site, telephone, and e-mail support for an hourly fee. E-mail support is billed at a reduced rate; of course, results cannot be guaranteed with e-mail support. Please contact me for current rates.
  For on-site support, there is a 1 hour minimum service charge. Travel time in my local area (Fort Collins, Loveland, Greeley, Windsor) is not charged. Billing is in quarter-hour increments.
  For telephone support, there is a 5 minute minimum service charge. Preferably, current customers only will use telephone support. Results cannot be guaranteed otherwise.
  For materials and hardware that I resell to you, I charge a +15% fee. Since I buy from wholesale outlets, this often works to your advantage, since you will still receive merchandise at a more reduced cost than retail. In many cases, there is no additional charge for hardware installation.
  Physical networking (installing network cable or network ports, for example) is normally billed at a flat fee per network port, not hourly.
  I provide a limited warranty for all my work. Labor is fully warranted for 30 days as long as no additional modifications are made by another entity. That is, if someone aside from myself alters a computer system (examples of which include installing programs, changing network settings, physically moving the computer) after I work on it, the labor warranty may be void. Hardware and materials warranty is limited to the manufacturer's warranty in each case, excepting new systems purchased from me.
  I am not responsible nor liable for lost data on systems I am contracted to repair. Please back up your data before having myself or anyone else work on your system.